Cybersecurity Training Programs:
Building Cyber Awareness Culture in an Educational Institution.
Client: A private university with over 8,000 students and 700 staff members
Challenge:
Following a phishing attack that compromised multiple faculty email accounts, the university realized the need for cybersecurity awareness training. Previous efforts were ad hoc and unmeasured
Our Approach:
We conducted a training needs assessment, followed by the design of a 3-tier awareness program (basic, advanced, role-specific). We customized content based on real incidents at the university and aligned it with NIST NICE Cybersecurity Workforce Framework
Solution:
Training was delivered via interactive e-learning modules, live webinars, and phishing simulations. Faculty received tailored sessions on data protection, while IT admins were trained on advanced threat detection
Outcome:
Over 92% of participants completed the training. Phishing simulation success rates dropped from 38% to 4% within 2 months. A culture of reporting incidents emerged, and the university formally embedded cybersecurity training into its onboarding and academic calendar.